Have a peace of mind and let us handle everything for you
Rest assured, your journey with us is seamless from start to finish. With our comprehensive approach, you can relax knowing that we manage every aspect of your experience, from initial inquiries to post-sales support. Our dedicated team is committed to providing exceptional service at every step of the way, ensuring that your needs are met and your expectations exceeded.
Seamless delivery & installation process
01
Order Pod
Initiate the process by confirming your pod selection with our sales team and providing the required information, such as delivery address and contact details.
02
Confirm Payment
Once you’ve placed your order, our finance department will be sending you an invoice for payment. Kindly ensure that full payment is made prior to delivery.
03
Schedule Delivery
Our team will reach out to you to schedule a convenient delivery time that aligns with your preferences.
04
Installation
On the scheduled day, our in-house installers will arrive to set up your pod at the specified location.
05
Quality Assurance
Following installation, our installers will conduct a quality assurance check to ensure optimal functionality of the pod.
06
Customer Orientation
In addition, our installers will provide guidance on the features and functionalities of the pod to ensure that you maximise its utility.
Warranty Terms & Conditions
Disclaimer
- Vispace reserves the right to determine whether a claim is warranted and decide whether a component should be repaired or replaced
- Please note that the warranty is non-transferable
- The physical appearance of products (including fittings & furniture) may vary from illustrations and images that are seen online and on print (including colour). InstaPod also updates its product offerings from time to time and will not be liable to exchange or refund the product based on the above reason.
- Upon expiry of the warranty, Customer shall be liable to pay for costs to replace the parts including labour and transport
- Vispace reserves the right to change these Warranty Terms from time to time at our sole discretion. Hence, please read the Warranty Terms prior to putting in an order.
- Every InstaPod unit is strictly non-refundable.
Repair & Service
All Vispace customers must show evidence of fully paid-up invoice(s) in order to qualify for warranty cover of InstaPods.
For any on-site parts replacement or repair, customers must show proof of damage or defects to their authorized reseller within 14 days from acceptance of the delivery and installation of InstaPods (e.g. photos or videos). A surcharge will be applicable 14 days from acceptance of the delivery and installation of InstaPods for any on-site replacement or repair.
Timing of works are subject to availability and scheduled on Mon-Sat (9am – 5pm), excluding Public Holidays.
Warranty Coverage
- By default, 1-years on-site limited warranty coverage on the structure, paintwork and glass of the pod.
- 1-year on-site limited warranty coverage on the electrical (lighting, socket, exhaust fan, switch), hardware/consumables (lockset, wheel, carpet) and furniture by InstaPod (table, chair).
- Please note that replacement parts may differ from the original component.
- Replacement charges (including parts, labour & transport surcharge) will apply after warranty coverage period lapses.
Warranty Exclusion
- Wear and tear
- Damages or defects which are caused by self-inflicted or negligence
- Improper operating temperature/environment
- Product alteration or non-original parts installed by unofficial representatives
- Power surge and electrical appliance with improper voltage
- Excessive, unreasonable or improper usage
- Force majeure (e.g. earthquake, floods, storms)
- Lack of regular maintenance
- Items which are provided free of charge
Warranty will be voided (partially or fully) upon discovery of point 2-9 Customer is responsible for advising its end-users regarding the proper use of InstaPod.
English 
Indonesian 